> For the complete documentation index, see [llms.txt](https://help.menura.menu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.menura.menu/feedback.md).

# Feedback

Feedback is information about reactions to a product.here admin can get the feedback from clients by sending feedback requests from the order section,clients given feedback will be displayed for admin in the feedback section.

* By clicking on the **“Feedback Section”** it will display a feedback page.
* In the feedback page at the top left it will display the overall average score that is the average feedback given by the client.

![](/files/-Meg7dXhuGoP2ZqDTkaA)

* At the top it will display the number of responses, number of comments, number of visiting users and also the average time taken to serve the order will be displayed.
* There is Today dropdown at the top by clicking on it will display 3 options Today,This Week, Over All.
* By default it will be displaying **Today's Feedback**, by clicking on This Week it will be displaying this week feedback and by clicking on Over All it will be displaying the overall feedback given by the clients.
* There are 3 types of filter at the left side of the page Score,Responses and Time.
* **In the score filter there are 4 options**

1. All - By clicking on All it will display all the score feedback from the clients
2. Unsatisfied - By Clicking on the sad emoji it will display unsatisfied feedback from clients.
3. Neutral - By clicking on this symbol it will display the neutral feedback from clients.
4. Satisfied - By clicking on this emoji it will display good satisfied feedback fro clients.

* **In the Responses feedback there are 3 options.**

1. All - by selecting All option it will display both with responses and without responses feedback from clients
2. With Responses - By selecting the With Responses option it will display the feedback with Responses from clients.
3. Without Responses - By selecting Without responses option it will display the feedback without responses from the client.

* **In the Tie filter there are two types of options.**

1. Newest - By selecting the Newest option it will display the newly added feedback from the clients.
2. Oldest - By selecting the Oldest option it will display the old feedback from the clients.

* **In the feedback area there is a search bar, where admin can search for the particular feedback by client's name.**

**Customize Feedback:**

Admin can customize a feedback page here.

Steps to customize the feedback:

* Click on **customize feedback** button on **top right of the page**
* Able to see feedback page
* Click on **edit icon** on top right of the page
* Able to see the edit area on the right side.

![](/files/-Meg7dXiQU5T5D4HXICJ)

* Admin can customize Question title,Button Title and can change the font size,style,button border and color.
* Admin can add Emoji by activating the Background Emoji button, and can Choose Format for emoji
* Click Save button
* Click next button to edit the next layout

![](/files/-Meg7dXjmSZ6ORz5WMqo)

* Admin can **customize Question** title, Button Title and can change the font size,style,button border and color.
* Click save
* Click next button to edit the next layout

![](/files/-Meg7dXkfu62BKELN6ty)

* Admin can customize Question title,Button Title and can change the font size,style,button border and color.
* Click save.
* All these customization will be reflected in the customer review page.

**How to send Feedback Request to client :**

Admin,waiter and reception can send the feedback request to the client for the completed order from the order page.

**Steps to send feedback request:**

* Click on feedback button
* Able to see the popup click yes button.
* We are sending the feedback request to the particular client

.

![](/files/-Meg7dXloHVsb5UNwazP)

* Clients can add the feedback or they can skip.
* Client added feedback will be reflected in the feedback section.

![](/files/-Meg7dXmjEknVLAykw56)